In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.
The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:
James Paget University Hospital Tel: 01493 452200 or 01493 452436
Also in the event of poisoning or overdose the attend A&E
If you have an urgent problem during surgery hours call the surgery on 01493 369232.
The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible. Urgent appointments are available twice daily, usually at the end of booked surgeries.
Out of hours services are available when the practice is closed (our opening times can be found here).
If you need to see a Doctor outside normal surgery hours, please call NHS 111. The call is free from landlines and mobiles.
Alternatively ring the surgery on 01493 369232 and your call will be transferred direct to the out of hours service. Redirected calls will incur call charges.
There is an NHS Walk in Centre at:
Norwich Practices Health Centre Walk-In Centre
Rouen House, Rouen Road, Norwich, NR1 1RB
Telephone: 01603 677 500
Open 7.00am - 9.00pm 7 days a week.
What to do when my Medical Practice is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
When to call 111
- You think you need to go to A&E or to another NHS urgent care service
- The surgery is closed and you need healthcare advice
- You don’t know who to call for medical help
When to all 999
- Call 999 for life-threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
During normal practice opening hours the practice remains your first point of contact for all routine requests.
More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111
Please only visit the A&E department if it is an emergency.