Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

Severe Injuries

The surgery is equipped to treat minor injuries like small cuts and joint sprains. If the injury is more severe or may involve a broken bone then you should attend the Accident & Emergency (A&E) Department at the following hospital:

James Paget University Hospital Tel: 01493 452200 or 01493 452436

Also in the event of poisoning or overdose the attend A&E

Urgent Problems during Surgery Hours

If you have an urgent problem during surgery hours call the surgery on 01493 369232.

The receptionist will need to take some details about the problem and arrangements will be made for you to be seen by the doctor as soon as possible. Urgent appointments are available twice daily, usually at the end of booked surgeries.

How to Get Help when the Surgery is Closed

Out of hours services are available when the practice is closed (our opening times can be found here).

If you need to see a Doctor outside normal surgery hours, please call NHS 111. The call is free from landlines and mobiles.

For further information about NHS 111, please see below.

Alternatively ring the surgery on 01493 369232 and your call will be transferred direct to the out of hours service. Redirected calls will incur call charges.

NHS Walk in Centre

There is an NHS Walk in Centre at:

Norwich Practices Health Centre Walk-In Centre
Rouen House, Rouen Road, Norwich, NR1 1RB

Telephone: 01603 677 500
Website: www.norwichwalkincentre.co.uk

Open 7.00am - 9.00pm 7 days a week.

About NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.